Program

Toronto

Monday, September 10
Tuesday, September 11

Monday, September 10

08:30 AM
09:45 AM
11:00 AM
01:30 PM
04:00 PM

Tuesday, September 11

08:30 AM
02:45 PM

Lean Learning: Cut the Fat to Demonstrate Learning Value

M402 – Location: Sheraton Hall C
Measurement & Evaluation

02:45 PM – 03:45 PM

Description

Have you ever wondered why some managers are frustrated with your last training effort? Training is not a positive experience for many because conventional training is expensive and disruptive, it and offers few tangible results. That changed when technology added an "e" to learning and significantly shook things up. But for business leaders, there's more to the e-learning story. They implicitly see the "e" as a more efficient and effective way to improve employee skills. This session will demonstrate how to integrate e-learning with the lean learning methodology to minimize disruptions, increase productivity, lower costs, and capture learning opportunities immediately to improve business performance.

Applications

• Discover and develop lean learning opportunities.
• Integrate current e-learning initiatives into a lean learning process.
• Design your learning initiative to apply a lean learning approach.

Speakers

  • Ajay Pangarkar

    Performance Strategist – Central Knowledge

    Ajay Pangarkar is a chartered professional accountant and certified training and development professional. He combines his educational background and professional experience in delivering successful outcomes for clients. Ajay has published three books with John Wiley & Sons, most recently The Trainer's Balanced Scorecard: A Complete Resource for Linking Learning and Growth to Organizational Strategy in 2009. His other books include The Trainer's Portable Mentor (2008) and Building Business Acumen for Trainers: Skills to Empower the Learning Function (2006). In 2008, his company, CentralKnowledge, was recognized by Training magazine as winner of the Project of the Year for their work with Apple.

Building Your E-Learning Portfolio

M101 – Location: Sheraton Hall E
Instructional Design

09:45 AM – 10:45 AM

Description

Regardless of your job title, if you're working in the e-learning field, particularly in a production capacity, you need an e-learning portfolio. Why? Because it will work for you! Building your e-learning portfolio doesn't need to be an overwhelming task. This session will equip you for the portfolio-building journey, and you'll gain insider information about what works well, what doesn't work at all, and lessons learned in building an e-learning portfolio.

Applications

• The importance of an e-learning portfolio.
• Common challenges in building an e-learning portfolio and how to overcome them.
• How to build out and promote your portfolio.

Speakers

  • Ashley Chiasson

    – Instructional Designer & Consultant

    Ashley Chiasson is an instructional designer and consultant with nearly a decade of experience developing high-quality e-learning solutions for various clients. She holds a master's degree in education (post-secondary studies) and a bachelor of arts in linguistics and psychology. In addition to being a small-business owner, Ashley is a part-time faculty member at Mount Saint Vincent University, Canada, having taught Introduction to Instructional Design as an MEd special topics course, and a full-time instructional designer at Nova Scotia Community College. She is also a self-proclaimed ambassador of Articulate software.

The Missing Piece in Successful Learning Programs: Learner Personas

M401 – Location: Sheraton Hall E
Instructional Design

02:45 PM – 03:45 PM

Description

As the lines between marketing and training are blurring, L&D is being asked to develop creative new learning solutions. So how do marketers engage their audience and change people's behavior? The secret is their strategic understanding of their audience. In this session, you'll apply relevant marketing strategies to change learner behavior and engage participants. Through team-based activities, you'll uncover the role strategy has in your learning programs through revealing unstated learner needs, applying insights, and creating a learner persona. You'll also explore real-life examples and principles that top marketing organizations use to resonate with their audiences. You'll leave this session with practical tips to apply to your next training project.

Applications

• Create a learner persona.
• Use qualitative data to draw insights from learner populations.
• Uncover unstated learner needs to shape your training solutions.
• Integrate ideas from other industries into your learning programs.

Speakers

  • Danielle Wallace

    Learning Director – Beyond the Sky

    Danielle Wallace is a senior learning experience designer who combines proven marketing strategies with the latest learning principles to produce learning that sticks. She mastered using marketing techniques to change behavior through executive-level roles at Procter & Gamble and PepsiCo, and applies these principles for the "forces of good" in L&D. Coupled with her extensive L&D experience and certification, she's delighted to create innovative solutions for local and global clients. Her thought leadership, infographics, and templates can be found at www.beyondthesky.ca.

Essential Design and Development Tools-and They're Free!

M301 – Location: Sheraton Hall E
Learning Technologies

01:30 PM – 02:30 PM

Description

Shrinking budgets and constrained resources have made it more important than ever to make the most of the resources you have when designing learning experiences. Thankfully, the increasing availability of cloud-based applications and other free tools makes it easier than ever to create and develop learning experiences that don't have to cost a bundle. This session will focus on some of the most popular and useful free tools to help you design and manage your projects quickly and easily, curated from a list of more than 500 free resources. We will explore more than 30 categories of free tools that can be useful for all stages of an instructional design project. There is something here for everyone, from image and multimedia sources to content creation tools to project management services. You'll not only leave with a list of tools you can use immediately, but also learn how to operate them and see practical applications for each.

Applications

• Discover tools to capture and use images, audio, animation, and video. • Learn the features and benefits of various collaborative tools, from storyboarding to web conferencing, that can be used with learners, subject matter experts, and clients. • Discover tools that can be used to help manage your projects from beginning to end.


Speakers

  • Tracy Parish

    – Consultant

    Tracy Parish is an education technology specialist for a regional health center. She has a diverse educational background of computer programming, adult educational training, and e-learning design and development, leading to an instructional design career. Tracy has more than 10 years of experience including LMS implementation and administration, and face-to-face and online instructional design, development, and project management. Her work involves collaborating with hospital educators to create an extensive catalog of content for staff and patients. Tracy is an active Articulate Community Hero; co-host of the Toronto Storyline User Group, presenting at several of their Toronto Road Shows; and social media/marketing director for the Canadian eLearning Conference.

Top Design Trends Influencing E-Learning

TU201 – Location: Sheraton Hall E
Instructional Design

11:00 AM – 12:00 PM

Description

This session will examine top design trends from the web, marketing, and graphic design that are making their way into e-learning course designs. We'll examine what these trends are, why they are useful, and how they are being incorporated into instructional design projects. This will be of interest to anyone who is designing and developing instructional materials. It will help you understand the current trends in mainstream media and how you can utilize this appeal to improve your own design processes. Together we will explore and see how these design elements can and have been used in e-learning development.

Applications

• Learn about current trends in marketing and media that can help you create more engaging and appealing instructional design.
• Practice and apply unique design elements to your everyday projects in a deliberate way to continuously improve your own design skill set and creativity.

Speakers

  • Tracy Parish

    – Consultant

    Tracy Parish is an education technology specialist for a regional health center. She has a diverse educational background of computer programming, adult educational training, and e-learning design and development, leading to an instructional design career. Tracy has more than 10 years of experience including LMS implementation and administration, and face-to-face and online instructional design, development, and project management. Her work involves collaborating with hospital educators to create an extensive catalog of content for staff and patients. Tracy is an active Articulate Community Hero; co-host of the Toronto Storyline User Group, presenting at several of their Toronto Road Shows; and social media/marketing director for the Canadian eLearning Conference.

The Latest Dish on Delivery from 5 Training Master Chefs

M201 – Location: Sheraton Hall AB
Training Delivery

11:00 AM – 12:00 PM

Description

Do you know how to cook more than five dishes, but end up making the same three or four recipes on a regular basis? If your answer is yes, you're not alone. Many of us know how to cook much more than the tuna casserole we prepare every other Tuesday. The same is true for training delivery techniques: Whether we've been in the industry for a month, a year, or a decade, we have a pantry filled with different delivery activities, but we tend to stick with our same old go-to activities. If you are a talent development professional looking to spice up your training delivery techniques, an instructional designer looking for intriguing flavors to add zest to programs, or simply someone with an appetite for learning about the newest trends in training delivery, come to this session. The speaker reached out to talent development leaders across the Americas and gathered their secret ingredients for spicing up face-to-face, virtual, and asynchronous training delivery.

Applications

• Evaluate delivery techniques for their potential to elevate your own training programs.
• Identify at least one delivery technique to implement by adding it to an upcoming training program.
• Create a plan for implementing at least one delivery technique into programs in your organization.

Speakers

  • Wendy Gates Corbett

    President – Refresher Training, LLC

    Wendy Gates Corbett has 20 years of experience in the talent development field designing and delivering effective presentations and training curricula. In 2013, she left the corporate world to launch her own business, Refresher Training LLC. She works with professional athletes, speakers, and trainers, helping them deliver programs with confidence and with awesome materials. She redesigns their presentation slides and handouts using crisp, fresh approaches that amplify their message, and provides training for people who want to learn how to make their presentations more memorable. Wendy earned the CPLP in 2009. She's delivered several ATD webcasts on visualizing slides. She co-authored two ATD Infolines on virtual training and authored the TD at Work titled "5 Questions for Great Presentation Visuals." She's a co-author of SCORE! Super Closers, Openers, Reviews, & Energizers for Virtual Instructor Led Training published by the Bob Pike Group and contributing author for 101 Ways to Make Learning Active Beyond the Classroom and 101 More Ways to Make Training Active, published by Wiley. She served her local ATD chapter board in North Carolina for nine years and currently serves as chair of ATD's National Advisors for Chapters team and on the ATD Board of Directors. Outside ATD, she recently served as a speaker coach and slide designer for TEDx Raleigh.

    http://www.refresher-training.com

7 Easy-Peasy Rules for Making Slides That Make Sense

TU101 – Location: Sheraton Hall AB
Instructional Design

09:45 AM – 10:45 AM

Description

When was the last time you looked at a presentation slide and asked (or at least thought), "What on earth are you trying to say?!" Presentations are now our visual voice. Yet, daily, we see slides that are so crowded with words, images, and data that we have no clue what they are communicating. Whether we're presenting to the executive team or newly hired employees, our slides need to clearly, visually communicate to help our audience see our point. How can we create slides that communicate our message without confusing our audience? This session combines brain science with easy-to-use rules for making presentation slides that speak highly of you and your presentation's key points. In small and large group activities, we'll discuss, demonstrate, and apply each rule to sample slides offered by the audience.

Applications

• Evaluate a presentation to select the key idea for the presentation and each slide.
• Apply the rules for creating presentation slides that clearly communicate using words, images, and data.
• Identify a presentation to which you can apply one or more of the rules in the next 30 days.

Speakers

  • Wendy Gates Corbett

    President – Refresher Training, LLC

    Wendy Gates Corbett has 20 years of experience in the talent development field designing and delivering effective presentations and training curricula. In 2013, she left the corporate world to launch her own business, Refresher Training LLC. She works with professional athletes, speakers, and trainers, helping them deliver programs with confidence and with awesome materials. She redesigns their presentation slides and handouts using crisp, fresh approaches that amplify their message, and provides training for people who want to learn how to make their presentations more memorable. Wendy earned the CPLP in 2009. She's delivered several ATD webcasts on visualizing slides. She co-authored two ATD Infolines on virtual training and authored the TD at Work titled "5 Questions for Great Presentation Visuals." She's a co-author of SCORE! Super Closers, Openers, Reviews, & Energizers for Virtual Instructor Led Training published by the Bob Pike Group and contributing author for 101 Ways to Make Learning Active Beyond the Classroom and 101 More Ways to Make Training Active, published by Wiley. She served her local ATD chapter board in North Carolina for nine years and currently serves as chair of ATD's National Advisors for Chapters team and on the ATD Board of Directors. Outside ATD, she recently served as a speaker coach and slide designer for TEDx Raleigh.

    http://www.refresher-training.com

You Pass "Go": Game-Thinking in E-Learning

M202 – Location: Sheraton Hall E
Learning Technologies

11:00 AM – 12:00 PM

Description

Game thinking for e-learning has been lauded for increasing engagement and retention. Despite these promises, many organizations struggle to implement gamified courses. Why is that? The short answer is complexity and cost. Game thinking can lead you into a complicated maze of options that inflate budgets and lengthen schedules. So, how can you develop a gamified course without breaking the bank or losing your mind? When approaching e-learning with game thinking, it's best to work from a defined model. In this session, you'll examine two game models in real-world context. You'll start by learning how classic board game mechanics can be used to enhance autonomy and interest. Next, you'll dive into a scalable action-consequence model, where learners need to balance a character's needs. Using these models, you'll be able to turn virtually any course into a cost-effective e-learning solution.

Applications

• How to apply board game mechanics to a gamified e-learning solution.
• How to apply the action-consequence model to a gamified e-learning solution.
• How to create opportunities for real, versus forced, learner autonomy.
• How to sketch a gamified solution using a worksheet.

Speakers

  • Clint Clarkson

    Founder – eLearning Alchemy Ltd

    Clint Clarkson is just another victim who accidentally stumbled down the rabbit hole of corporate learning and development. More than 15 years later, making stops in the banking and transportation industries, he's become quite fond of the oddities and challenges L&D has to offer. While he's known for being upbeat, positive, and enthusiastic, Clint is still easily offended by comic-sans, bullet points, and excessive use of buzzwords. His current focus is the design and development of digital knowledge experiences (e-learning). His passion project is the L&D Scenes comic series.

Building a Smarter Learning Ecosystem

M102 – Location: Sheraton Hall C
Learning Technologies

09:45 AM – 10:45 AM

Description

People learn without training. What?! It's true! Formal training is only a small part of an organization's complex learning ecosystem. The majority is made up of informal learning channels that L&D often doesn't support and may not even know about. In this session, you'll explore the components of a modern learning ecosystem. You'll discover how these components work together to empower employees and enable performance improvement. You'll discuss challenges L&D may encounter when working to change a learning ecosystem. You'll walk away with practical ideas that will help you start shifting your approach to learning so that you can meet the needs of today's employees.

Applications

• Identify the elements that make up your learning ecosystem.
• Activate managers to support employee performance improvement.
• Strengthen formal training initiatives using informal learning strategies.
• Begin the shift toward an employee-centered learning ecosystem and enable them to drive their own learning with on-demand resources.

Speakers

  • JD Dillon

    Chief Learning Architect – Axonify

    JD Dillon is one of the most prolific authors and speakers in workplace learning today. With his practical approach, JD integrates science, technology, storytelling, and pure common sense to enable employees, improve performance, and drive business results. For 20 years, JD has executed strategies for global organizations, including the Walt Disney Company, Kaplan, Brambles, and AMC Theatres. He is currently chief learning architect with Axonify, where he partners with an award-winning team to solve business problems for leading organizations through modern learning practices and cutting-edge technology. JD is also the founder of LearnGeek, which provides advising and educational services. You can find JD on Twitter via @JD_Dillon or online at learngeek.co.

    http://www.jddillon.com

More Than Micro: Designing Learning That Fits

TU301 – Location: Sheraton Hall E
Instructional Design

01:30 PM – 02:30 PM

Description

Microlearning is extremely popular right now within the learning and performance field. While practitioners and stakeholders alike say they want microlearning, the industry has not yet really defined it. Without a consistent understanding of the concept and tactics, microlearning may turn into another short-lived trend that fails to better support people and organizations. This session will define microlearning in three words: learning that fits. You'll learn why microlearning is actually an "informed reimagination" of familiar L&D tactics. The speaker will show you how to design learning solutions that fit within the modern workplace. We'll discuss the importance of technology in a microlearning strategy, especially for distributed organizations. You'll also see real-world examples of how microlearning is driving bottom-line results. Leave armed with the principles needed to start applying microlearning in your everyday work.

Applications

• Define the meaning and value of microlearning within modern workplace learning.
• Establish guiding principles for learning solutions that fit within today's organizations.
• Identify everyday learning behaviors that support effective microlearning.
• Create practical ideas for introducing microlearning tactics into existing L&D strategy.

Speakers

  • JD Dillon

    Chief Learning Architect – Axonify

    JD Dillon is one of the most prolific authors and speakers in workplace learning today. With his practical approach, JD integrates science, technology, storytelling, and pure common sense to enable employees, improve performance, and drive business results. For 20 years, JD has executed strategies for global organizations, including the Walt Disney Company, Kaplan, Brambles, and AMC Theatres. He is currently chief learning architect with Axonify, where he partners with an award-winning team to solve business problems for leading organizations through modern learning practices and cutting-edge technology. JD is also the founder of LearnGeek, which provides advising and educational services. You can find JD on Twitter via @JD_Dillon or online at learngeek.co.

    http://www.jddillon.com

Virtual Classroom: From Drab to Fab!

TU102 – Location: Sheraton Hall E
Learning Technologies

09:45 AM – 10:45 AM

Description

You've heard about live online training or virtual classroom and maybe even participated in a few sessions of your own, but isn't it usually a boring experience that most participants dread? What really makes a virtual class engaging? What are the main ingredients to ensure successful learning occurs? The basics of engaging an online learning audience are often overlooked by new virtual trainers, simply because they don't yet know the secrets. The experience often leads to presenters lecturing, and participants tuning out. But there is hope! In this session, you will learn three proven strategies to immediately implement in your next virtual training session. It's time to turn your online training into something you cannot wait to deliver! In this session, you'll dissect specific activities to advance your virtual classroom. Discover powerful tips, tricks, and practices to lead engaging online learning sessions each day. You'll get a fresh perspective on using virtual classroom methods to engage your audience in ways you had not thought possible, regardless of which platform you use. You'll leave with ready-to-use strategies that can be immediately applied to your own virtual training.

Applications

• Identify why virtual training is often boring and ineffective.
• Determine what online participant engagement looks like, feels like, and acts like.
• Implement three proven strategies for creating engaging virtual classroom experiences.
• Use a platform checklist to help you easily create activities with virtual classroom technology.

Speakers

  • Kassy LaBorie

    Principal Consultant – Kassy LaBorie Consulting, LLC

    Kassy LaBorie is the principal consultant at Kassy LaBorie Consulting LLC. She is a speaker, instructional designer, classroom facilitator, and author who specializes in technology, leadership, and learning. Kassy is passionate about helping organizations, learning teams, and training professionals successfully move to the virtual environment. In her previous role at Dale Carnegie Training, she was the director of virtual training services, a consultancy that partners with organizations to help them develop successful online training strategies. Kassy also served as the product design architect responsible for developing the company's live online training product and experience. Prior to this, she was an independent master virtual trainer, a Microsoft software trainer, and a senior trainer at WebEx, where she helped build and deliver training at the WebEx University. Kassy is a co-author of Interact and Engage! 50+ Activities for Virtual Training, Meetings, and Webinars. A frequent speaker at industry conferences since 2006, she has presented at Training magazine events including their yearly conference and Online Learning Conferences, Chief Learning Officer symposiums, The Virtual Learning Show, ATD's TechKnowledge and International Conference & Exposition, as well as many local ATD chapter events.

When E-Learning Fails: Five Classic Mistakes and How to Avoid Them

TU202 – Location: Sheraton Hall C
Learning Technologies

11:00 AM – 12:00 PM

Description

Small missteps early in the design process can lead to costly problems in development and implementation stages. Based on years of design and consulting practice, this session will present five common mistakes e-learning professionals make that reduce the chance of success.

Applications

• Conditions that contribute to the failure of e-learning projects.
• The five most common mistakes and miscues made in the analysis, design, and delivery of e-learning programs.
• Preventative strategies for each of the common e-learning design errors.
• How to incorporate evidence-based e-learning best practices.

Speakers

  • Karen Burpee

    VP, Global Product Development – Lee Hecht Harrison-Knightsbridge

    Karen Burpee, vice president of global product development at Lee Hecht Harrison-Knightsbridge, has nearly 15 years of experience designing innovative digital and blended learning solutions to drive performance improvement in the workplace. Her extensive design experience touches many different industry sectors, as well as government and aerospace/defense. From a learning perspective, she has specific experience in designing blended solutions, including e-learning, game-based learning, mobile learning and performance support, advanced simulations, and 3D interactions. Karen holds a BA with honors from St. Thomas University, as well as a bachelor of education and a master's of education in instructional design from the University of New Brunswick.

The Changing Role of the Instructional Designer

M302 – Location: Sheraton Hall AB
Instructional Design

01:30 PM – 02:30 PM

Description

E-Learning has had a good run. It will always have a home in our organizations, but change is in the air. New learners, new technologies, declining resources, the rise of informal learning, and innovations in learning design are all converging to change how we must think about using technology for learning. With the rise of self-serve training and curated content, the role of the instructional designer is evolving. This session will present thoughts and perspectives on what the new role of an instructional designer might look like, and how we can leverage our skills and expertise to bring value to the new and changing learning environment.

Applications

• How instructional designers can make sense of social and informal learning approaches.
• How online training content acts as seed content in communities of practice and social media environments.
• How curating digital learning content develops employees.
• How instructional designers will adapt in the emerging social workplace.

Speakers

  • Karen Burpee

    VP, Global Product Development – Lee Hecht Harrison-Knightsbridge

    Karen Burpee, vice president of global product development at Lee Hecht Harrison-Knightsbridge, has nearly 15 years of experience designing innovative digital and blended learning solutions to drive performance improvement in the workplace. Her extensive design experience touches many different industry sectors, as well as government and aerospace/defense. From a learning perspective, she has specific experience in designing blended solutions, including e-learning, game-based learning, mobile learning and performance support, advanced simulations, and 3D interactions. Karen holds a BA with honors from St. Thomas University, as well as a bachelor of education and a master's of education in instructional design from the University of New Brunswick.

The Future of Work

GS02 – Location: Osgoode Ballroom
General Session

08:30 AM – 09:30 AM

Description

The workforce of 2030 will be even more familiar with technology than we are today. Intelligent machines are taking their place among the human workforce, not just as tools, but as partners, and in some cases, as replacements. Ready or not, developing human talent for the age of artificial intelligence (AI) is our responsibility. As machines get better at cognitive tasks, they're augmenting the work of professionals such as lawyers, doctors, pilots, and even the very software engineers who write the algorithms that enable them. The talent development profession will not be exempt. In anticipation of our role in reskilling and developing the 2030 workforce, we need to reskill ourselves. Let's look at a new model of work-for ourselves as well as for the talent we develop-where we collaborate with technology. Fresh ideas and novel approaches to talent development will be necessary in this new model of work. It will be up to us to each of us to create new strategies and tools for acquiring, developing, motivating, and leading the human-machine hybrid workforce. In this session, you will discover how disruptive technologies are changing several industries and their talent needs; which practices in our profession need to be updated in preparation for 2030; and how to leverage AI and machine learning in your own job. Envision a 2030 scenario and think about how we will prepare for it and make a plan to update our skills.

Speakers

  • Tara Deakin

    Senior Vice President, Talent and Organization Effectiveness – TD Bank

    Tara joined TD Bank Group in January 2016 as Senior Vice President, Talent & Organizational Effectiveness. As the lead for TD's enterprise talent and organization development strategy, Tara's mandate is to grow the power of TD's 85,000 employees and attract new colleagues to ensure the bank's future growth and ongoing delivery of legendary customer experiences. Talent acquisition, talent management, organizational development, diversity and inclusion are the core components of Tara's portfolio. Tara is a member of the Human Resources Operating Committee. Prior to joining TD, Tara served as the Managing Director/Chief Learning Officer for the North American Consumer Bank at Citi Group. In this role, she was accountable for employee onboarding and development. In addition to her North American responsibilities, Tara had global accountability for enterprise systems training and knowledge management. In this capacity, she and her team supported the strategic focus of the organization by translating business goals into actionable performance initiatives to ensure the readiness of 102,000+ customer-facing employees. Tara has more than 16 years of progressive positions in the field of organizational development and learning. Prior to joining Citi, she was the Chief Learning and Enablement Officer at Rogers Communications where she held a number of increasingly senior roles driving the organizations learning and organizational effectiveness capability. Tara holds a BA from the University of Western Ontario, and has completed post graduate work at Central Michigan University in adult education and organizational development. In 2009, Tara was awarded a Leadership Fellowship from the International Women's Forum, which included advanced studies at INSEAD and Harvard.

Training: So What Works, and What Doesn't? You Decide

GS01 – Location: Osgoode Ballroom
General Session

08:30 AM – 09:30 AM

Description

This session demonstrates some of the fundamentals that transform a training activity into effective, long-term learning and on-the-job performance. Along the way, it dispels some commonly held myths about what is claimed to enhance learning and performance outcomes. In this session, no statement is made unless backed either by data generated by you right in the session or by scientific, research-based findings. Through challenging activities, the speaker draws out tips, tools, and principles you can immediately apply in your work as you avoid hyped, falsely intuitive, yet seemingly attractive promises. You will leave this session ready to apply essentials and tools that produce learning and performance results.

Speakers

  • Harold Stolovitch

    Emeritus Professor, Workplace Learning & Performance – Université de Montréal

    Former Clinical Professor, Human Performance at Work, University of Southern California Harold is a past president of ISPI; an emeritus professor of workplace learning and performance, Université de Montréal; and a distinguished visiting scholar and visiting professor, University of Southern California. He has produced more than 200 publications, including 14 books and numerous articles and book chapters. He has conducted workplace consulting with hundreds of organizations, including many Fortune 500 companies, government agencies, the military, medical and health institutions, utilities, transportation groups, mines, and nonprofits. Awards and recognitions include ATD's Outstanding Research Award, Canadian Society for Training & Development Lifetime Achievement Award, ISPI Thomas F. Gilbert Award for Professional Achievement, and more than 20 research and outstanding publication awards in workplace learning and performance. He is the co-author of the ATD Press bestsellers, Telling Ain't Training and Training Ain't Performance.

Be Irresistible: How to Use Neuroscience to Have Your People Love You More

GS03 – Location: Osgoode Ballroom
General Session

02:45 PM – 04:00 PM

Description

Leader, manager, or consultant … no matter what role you play, you need people to be with you, not against you. And whether you're working one on one or with a group, whether it's an informal interaction or a formal event, you want the experience you provide to be one that's engaging, inspiring, and thought provoking. What you know is part of the magic, for sure. But it's a smaller part than you might imagine. In fact, the process by which you engage others makes all the difference. Master the way you interact with others, and you're on the way to creating irresistible experiences. In this session, the medium is the message as the speaker shows you how you can use the neuroscience of engagement to refine and enhance every experience we create. By attending this session, you will learn: • How to use the power of Tribe to build a sense of immediate connection • How to manipulate (in a good way) a sense of Rank, to give people immediate status • The power of beginnings and endings, and how to find more opportunities to make the most of them Moving seamlessly from theory to everyday tactics and tools, this session will give participants plenty of easy to implement ways to make sure every interaction can be simply irresistible.

Speakers

  • Michael Bungay Stanier

    Senior Partner & Founder – Box of Crayons

    Michael is the founder of Box of Crayons, a company best known for teaching 10-minute coaching so that busy managers can build stronger teams and get better results. On the way to founding Box of Crayons in 2002, Michael lived in Australia, England, the United States and Canada, his current home. He has written several books. His latest, the Wall Street Journal Bestseller The Coaching Habit, has sold more than 350,000 copies. It has been praised as one of the few business books that actually makes people laugh out loud. Michael was the first Canadian Coach of the Year, is a Rhodes Scholar, and was recently recognized as the #3 Global Guru in coaching. Balancing out these moments of success, Michael was banned from his high school graduation for "the balloon incident," was sued by one of his law school lecturers for defamation, and his first published piece of writing was a Harlequin romance short story called "The Male Delivery."

Networking Reception

– Location:
Networking Reception

05:00 PM – 06:30 PM

Description

Join us as we gather to celebrate a successful first day of learning! Enjoy hors d'oeuvres and cocktails and network with speakers and fellow attendees.

Introduction to the "How" of Social Learning

TU302 – Location: Sheraton Hall C
Learning Technologies

01:30 PM – 02:30 PM

Description

As an L&D professional, you're expected to know about social learning. But it's complex, confusing, and involves much more than adding a Yammer or Workplace group to a course. It requires a shift in mindset from producing content to making connections. This session will be focused on a series of questions to ask yourself to help you understand where you are currently and where you can best start experimenting with social learning. We will focus on moving beyond ADDIE course creation to real social learning programs with measurable business outcomes.

Applications

• How to find social learning use cases.
• How to determine the right technology to support your goal.
• How to get out of the office and support employees where they are.

Speakers

  • James Tyer

    Director of Customer Success – SWOOP Analytics

    James Tyer has 15 years of experience in the public and private sectors applying his expertise in learning and collaboration strategy. James utilizes social technology to drive innovation and engagement in workplace communities. He has helped several organizations change their workplace culture and improve organizational learning and understands how to structure and demonstrate improvement in performance through increased engagement. James was previously the global lead for digital collaboration for Kellogg Company and manager of L&D for 1-800-GOT-JUNK?

Mind-Blowing PowerPoint. No, Really!

M203 – Location: Sheraton Hall C
Instructional Design

11:00 AM – 12:00 PM

Description

Why are most presentations so truly terrible? Few people enjoy creating, delivering, or watching PowerPoint presentations-so let's change that. This session will help you build techniques to create mind-blowing presentations. Want to know how to create visual slides? Manipulate images? Master animations? Make it interactive? Produce presentations that will astound your audience? Attend this session and discover ways to capture your audience's attention and help them learn.

Applications

• Create visual slides using the full range of PowerPoint's tools to generate your own graphics and tell compelling stories.
• Create interactive visual content to engage your audience, whether in person or online.
• Develop navigable presentations so you can respond to your audience.

Speakers

  • Richard Goring

    Director – BrightCarbon

    Richard is a Director at BrightCarbon, the specialist presentation and e-learning agency. He has helped to write and create thousands of presentations, and coached hundreds of teams to present more effectively using visuals, diagrams, and animated sequences that explain and reinforce the key points.

Learning Analytics: The Best Use of Surveys

M303 – Location: Sheraton Hall C
Measurement & Evaluation

01:30 PM – 02:30 PM

Description

In a time when big data has become the new holy grail of our industry, surveys remain essential to building an effective continuous improvement process for programs, and to collecting data on post-learning behaviors. This session will reveal best practices for an effective evaluation strategy that limits the risks of being hit by the survey fatigue. You'll learn how to define the leanest evaluation process for each program, avoid scrap surveys, and reduce the number of surveys sent with sampling and gathering strategies. You'll also see how to make your surveys look different, relevant, and appealing to the respondents, and then how to turn them into a useful tool for learners and managers. This session will include case studies and discussions on challenging situations, such as continuous learning and soft skills programs.

Applications

• Discover best practices for effective learning evaluation surveys.
• Measure and analyze learning transfer on a large scale and scope of programs.
• Turn surveys into a useful tool for learners and managers.

Speakers

  • Laurent Balague

    CEO – FORMETRIS

    Laurent Balague is the founder and CEO of forMetris, the European leader in learning analytics. He has helped hundreds of companies improve learning performance through pragmatic, ambitious, and customized evaluation strategies. A graduate of l'Ecole Polytechnique in France, Laurent started his career as a consultant with McKinsey & Company, in France and North America. He then joined Faurecia as a lean manufacturing expert. It was during these first professional experiences that he developed his perspectives on corporate L&D and the necessity of implementing smarter analytics. As a learning analytics leader, Laurent regularly facilitates workshops, presentations, and panel discussions across Europe and North America.

UX Feedback: Usability Testing from Start to Finish

M403 – Location: Sheraton Hall AB
Learning Technologies

02:45 PM – 03:45 PM

Description

We all know a good user experience when we see it, but how do you create it? In a world where every user has increasingly high expectations for anything digital, your el-earning doesn't stand a chance if it doesn't support UX principles. Digital product pioneers have perfected the art of UX because they prioritize feedback loops in their process. In this session, we'll apply the same tactics to the design and evaluation of e-learning. You'll learn practical tips for writing user scenarios, running usability tests, and actioning user feedback. Walk away with the language and the know-how to evaluate and improve your own designs.

Applications

• A framework for evaluating and critiquing user experience.
• Best practices for setting up and running usability tests.
• How to write user scenarios.
• How to collect and action user feedback.

Speakers

  • Becca Wilson

    Program Leader, IBM Priority Programs – IBM

    Becca Wilson is New York-based product manager, designer, and facilitator who is passionate about helping digital teams transform the way they work. She has 10 years of experience in instructional design, delivery, learning technology implementation, and developing blended learning strategies for Fortune 500 organizations. She currently works at IBM on the Priority Programs team, focused on addressing the scarcity of AI skills in the marketplace and accelerating the implementation of AI into business. Becca previously led the strategy and execution of education products within the user experience, product management, and leadership disciplines at General Assembly and supported the ongoing discovery, design, and delivery of new, scalable learning products. Becca is also a graphic storyteller, actively involved in communities-of-practice focused on design, technology and learning.

Video Clinic for Trainers: How to Make Awesome Instructional Videos Quickly and Affordably

TU103 – Location: Sheraton Hall C
Training Delivery

09:45 AM – 10:45 AM

Description

Video is used for training in 90 percent of organizations across North America. It's the new flipchart. And being able to make instructional videos is about to become the indispensable skill of future trainers. You'll learn four key principles to make people want to watch your video content and ensure your videos are more than entertainment. You will leave with four steps you can apply immediately to turn boring talking head and software videos into content people want to watch that looks professional, is engaging, and leads to learning. By attending this session, you will be able to:

Applications

• Utilize four essential editorial principles that will ensure videos are engaging and professional.
• Identify four instructional design principles that will help your training videos support learning.
• Use four specific editorial steps to make talking head and software videos more interesting.
• Describe an eight-step production workflow that will speed up production.

Speakers

  • Jonathan Halls

    Principal – Jonathan Halls & Associates

    Jonathan Halls is the author of Rapid Video for Trainers, Rapid Media for Trainers, and Video Script Writing. He runs media workshops and professional development programs for workplace trainers around the world. Currently CEO of Trainer Mojo LLC in Washington, D.C., he has led workshops and spoken at conferences on media and learning in more than 25 countries over the past 25 years. He formerly headed up the BBC's TV Training department in London, and has trained digital storytelling to editors, journalists, and producers in TV, radio, and newspapers. Jonathan has both a bachelor's and master's in adult learning.

    http://www.jonathanhalls.net

Brewing the Perfectly Blended Learning Experience

TU203 – Location: Sheraton Hall AB
Training Delivery

11:00 AM – 12:00 PM

Description

Brewing the Perfectly Blended Learning Experience We know people learn best when presented with a variety of modalities and content both inside and outside the classroom. The challenge is finding the right combination so that learning is not overwhelming, is available when needed, and integrates into the workday. Failure to do so could leave your valuable content unused and your reputation as a learning and development function damaged. Learn how to mine nontraditional data sources to build relevant and successful blended learning solutions.

Applications

• Best practices for drip-feeding learning for maximum impact.
• How to use learning campaigns for increased engagement.
• How xAPI can help you monitor and pivot to ensure learning content relevancy.

Speakers

  • Bianca Baumann

    Director, Learning Experience Design – GP Strategies

    Bianca Baumann, CTDP, focuses on digital education success, combining L&D, digital marketing, and customer success to create outstanding learning experiences that stick. She spearheaded multiple projects in the marketing, financial, and events industries and created award-winning programs along the way. She shares her expertise in her blog and at global conferences, highlighting the importance of including disciplines outside L&D to map out a learner journey that helps drive performance. Bianca is a certified training and development professional and is currently working as the director of learning experience design at GP Strategies.

First Things First: The Foundational Principles of Training Evaluation

TU303 – Location: Sheraton Hall AB
Measurement & Evaluation

01:30 PM – 02:30 PM

Description

During the 60 years the Kirkpatrick Model has existed, practitioners around the world have done their best to faithfully implement it. Others have attempted to complicate it by adding more levels, changing the levels, and otherwise rearticulating its elegant simplicity. Despite these efforts, what often occurs is little more than smile sheets, pre-tests and posttests, and hoping for the best. It does not need to be that way. In this session, you will learn the Kirkpatrick Foundational Principles and the original four levels of training evaluation. You will obtain practical techniques to connect training and evaluation to improved on-the-job performance and subsequent business results. You will also leave with a sample evaluation form, as well as tips to better see how well your participants are reacting to your training and learning what they need to do back on the job.

Applications

• Increase on-the-job application.
• Maximize results from training programs.
• Learn simple methods for evaluating training programs.

Speakers

  • Gerald Jones

    – Booze Allen Hamilton

    Gerald Jones is a Kirkpatrick Certified Facilitator with more than five years of training development and facilitation experience. Gerald is an associate with Booz Allen Hamilton and is primarily responsible for designing, developing, and evaluating military training programs. He has more than 16 years of military experience across two service branches (eight years in the U.S. Marine Corps Infantry and eight years in U.S. Air Force Geospatial Analysis), and he continues to manage training development and instruction teams in the California Air National Guard. Gerald has developed and delivered training for the U.S. Air Force Intelligence Community on subjects ranging from critical thinking to multicultural understanding and integration. Gerald has successfully implemented the Kirkpatrick training evaluation methodology for three different Air Force units by forging partnerships between operations, training, and evaluation components to successfully infuse key drivers for mission accomplishment into the planning, design, and execution of training programs. Gerald earned a Bachelor of Science in business administration from Nebraska Wesleyan University and is studying for the CPLP certification. He plans to leverage his dual backgrounds in business administration and learning and performance to further promote trainers' roles as strategic business partners within corporate, not-for-profit, and government organizations. Gerald is Kirkpatrick certified at the bronze, silver, and gold levels.

Talking Talent Panel

M501 – Location: Osgoode Ballroom

04:00 PM – 05:00 PM

Description

You won't want to miss this unique opportunity to engage with a panel of talent development and learning leaders. This will not be your average panel; it will be an informal discussion that will provide ample opportunities to drive conversation and ask questions on the topics of artificial intelligence, core skills, the changing needs of the talent development function, and other factors impacting the future of work. Enjoy coffee, tea, and light refreshments as you dig deeper with seasoned experts in talent and learning. Immediately following this session, we will host a cocktail reception to allow for more conversation and networking with panelists, conference speakers, and fellow attendees.

The Bottom Line on ROI

M103 – Location: Sheraton Hall AB
Measurement & Evaluation

09:45 AM – 10:45 AM

Description

Regardless of the organization, leaders are asking to see the bottom-line results of the investments they make in people. And the ultimate definition of value is the return on investment (ROI). This one metric demonstrates how the benefits of any type of program compare to the costs. In this session, you will calculate an ROI given a program's benefits and costs, then learn how this metric is reported in context of other measures of performance. Additionally, you will learn how to isolate program effects on improvement in business measures, convert measures to money, and tabulate a program's full-load costs. Get ready to engage, and bring a calculator!

Applications

• Calculate an ROI given a program's benefits and costs.
• Isolate program effects on improvement in business measures.
• Convert measures to money.
• Tabulate a program's full-load costs.

Speakers

  • Patti Phillips, Ph.D., CPLP

    President and CEO – ROI Institute

    Patti Phillips is president and CEO of the ROI Institute. A renowned leader in measurement and evaluation, she helps organizations implement the ROI Methodology in 60 countries around the world. Patti was recently invited to serve on the Board of Trustees of the United Nations Institute for Training and Research (UNITAR). In addition, she serves as Principal Research Fellow for the Conference Board, board member of the Center for Talent Reporting, and ATD CPLP Certification Institute Fellow. Patti also serves on the faculty of the UN System Staff College in Turin, Italy, and the University of Southern Mississippi's PhD in human capital development program. Her work has been featured on CNBC, EuroNews, and more than a dozen business journals. Patti's academic accomplishments include a PhD in international development and a master's degree in public and private management. She is certified in ROI evaluation and has been awarded the designations of Certified Professional in Learning and Performance and Certified Performance Technologist. She, along with her husband, Jack Phillips, contributes to a variety of journals and has authored several books on measurement, evaluation, analytics, and ROI.

    http://www.roiinstitute.net